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Shipping and Handling
Shipping and Handling costs will be calculated and added to your final total for goods. This will be displayed before asking for payment. Please select the correct shipping for your country. If your country is not there, please email for a quote. All orders are sent through Royal Mail. We ship Worldwide, plus we ship to BFPO service postcodes across the world. Unforunately this website is not adaptable for BFPO postcodes at present, so you will have to email for a quote. Thanks
Capped Shipping
*Special Offer*
We have changed the special offer - All postage costs are based on order price. This is to make shopping easier and fairer for customers wishing to purchase a small order.
New Price List
Order upto £2.00, shipping will cost £0.95.
Order upto £4.00, shipping will cost £1.95.
Order upto £10.00, shipping will cost £2.95.
Order upto £30.00, shipping will cost £3.95.
Order upto £50.00, shipping will cost £4.95.
Order upto £75.00, shipping will cost £5.95.
Orders over £75.00, shipping will be FREE.
This offer only applies to the UK and Scottish mainland only
Scottish Highlands and Islands, Northern Ireland
Although the smaller and lighter items may cost the same for shipping as the UK mainland, for heavier and larger packages the only cost effective shipping method available is a courier service. The cost of shipping has been capped so that postage will not exceed £17.95.
Overseas Shipping Information
Each item is priced individually with postage costs, when combining postage (with savings) the postage costs will never exceed the listed amount below. You can buy 50+ items and it will never exceed this limit.
Eire & Europe band A countries (below) Addresses - Capped £18.95
Band A - Belgium, France, Eire, Channel Islands, Luxembourg, Holland, Denmark, Germany, Austria, Spain, Monaco.
This offer does not apply to all other International countries
Customs
Please do not ask for your packages to be sent as "Gift" as this is against the law. International customers are responsible for any customs duty and taxes if packages are held up by customs, so please check the guidelines for your country before purchasing. We reserve the right to cancel orders and accounts where messages request or insist that we do otherwise.
Scheduled Delivery
We endeavour to process your order within 48 hours. However please allow up to 14 days for delivery.
Complaints and Returns
Please contact us within 14 days if you are not happy with your order. Please email us before returning the goods. We aim to deal with complaints within 5 days. You will be kept informed of the process and outcome.
If you have simply changed your mind and wish to return, then you will be responsible for return costs of the item. Refunds will be for the cost of the item only.
Please contact us within 14 days of delivery informing us of any items that are damaged or faulty. Refunds will be not be issued until the item has been returned.
Please ensure that you retain proof of sending any item for return. Your statutory right are not affected. Email for returns |
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