Terms & Conditions
Terms & Conditions of Sale
These Terms & Conditions of Sale apply to all goods supplied by Mystical Encounter; they do not affect your statutory rights.
Any order placed by you for goods advertised on our website is considered an offer by you to purchase the goods in your order. No contract exists between you and us until we have received and accepted your order. Each time you place an order, you will receive an automated email confirming this. We reserve the right to terminate the contract of sale if the payment for ordered goods is not received in full.
Description and Price of Goods
We have taken every care to describe and show all items as accurately as possible, and with accordance to the manufacturer's specification. Despite this, a slight variation in items may occur. We provide you with product information on the website. If there is anything, which you do not understand, or if you wish to obtain further information, please contact the Customer Service Team via email: [email protected] Prices on the website are in Pound Sterling, We make every effort to keep the prices on our website up to date, however any changes to said prices are subject to change without notice.
Every effort is made to ensure the prices shown on the website are accurate at the time of placing an order. If an item has been under priced in error, we will contact you and offer the following three options:
1. Placement of a new order at the correct price of the goods;
2. Cancellation of the whole order;
3. Cancellation of your order for the mis-priced goods and reconfirmation of your order for the correctly priced goods.
If you do not choose one of the three available options within 14 days, your order will be cancelled, or the under priced item(s) will be removed from your order. Any payment received from you with respect to the cancelled item(s) will be credited back to your original method of payment.
If, within 3 working days of accepting your order, we discover that all of the items are unavailable, we will email you to request if you would like an alternative item or refund, if a refund is chosen it will be processed within 3 working days. If we do not receive a reply within 14 working days the order will be cancelled and refunded in full. The refund will be credited back to your original method of payment.
In the event of larger orders (10 items or more, or above £50) If, within 3 days of accepting your order, we discover some, but not all of the items, are unavailable, we will contact you and offer you the option of amending your order to substitute the unavailable item(s) with applicable alternative goods. If you do not choose a substitute alternative within 3 working days, and the unavailable items total 20% or less of the number of items ordered the unavailable item(s) will be removed from your order and we will dispatch the available goods. Any payment received from you with respect to the cancelled item(s) will be credited back to your original method of payment. Mystical Encounter will not substitute an item without contacting you first regarding your order(s). We use new and recycled packaging for sending our orders. We do not provide a gift-wrap service. Depending on the size of the order, the items get delivered in unbranded envelopes or boxes - usually recycled, as we do not want to generate more litter, than necessary.
The price of an item does not include the delivery charge.
Payment can be made by PayPal and shall be due before despatch of goods. If your payment fails your order will be cancelled within 14 days, unless you contact to specify otherwise.
No goods will be despatched until payment has been made in full, and the funds have cleared. Please be aware if you are paying by a PayPal eCheque these may take up to two weeks to clear.
Website prices are listed in GBP (Pound Sterling) and this is the accepted payment currency.
Delivery will be made to the address specified through our checkout when you complete your order.
Should you wish to change the delivery address after goods have been dispatched from our dispatch centre, we will require you to cover the delivery charges for the redirection (please note re-direction is only available for goods despatched via courier). The charges will be the same as the original delivery charge. Please be aware that the redirection approval is subject to your order and account status.
Orders are aimed to be delivered within 3-5 working days after despatch (Excludes UK Express). Please note a working day is any day other than weekends and Bank or other Public Holidays.
If the delivery of the order will be refused, or it fails due to you cancelling the contract, Mystical Encounter will refund you within 30 days for any sum that has been paid by you with respect to the goods. By exercising your right to cancel, you are required to return the goods, at your own cost, to Mystical Encounter. If you fail to return the goods within 14 days, we reserve the right to charge you for any costs incurred during retrieving the goods from you.
We make every effort to ensure goods are delivered within five working days of acceptance of your order. However, Mystical Encounter will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In this event, we will inform you of any delays as soon as possible.
Postal orders can take up to 7 working days to arrive after an order is placed. If a non tracked order has not arrived 10 working days after despatch you will be eligible for a refund or replacement.
For courier deliveries:
Please ensure you provide a delivery address, where someone will be available to receive the delivery between 7.30am and 5.30pm, Monday to Friday. If the couriers are unable to complete a delivery due to nobody being present, a calling card will be left asking you to contact them directly to arrange a re-delivery. If you do not contact the couriers within 2 days of receiving this card, the goods will be returned to our Despatch Depot and a re-delivery charge may be applicable to your order.
In the case of express deliveries, if the goods are not received in 1-2 working days please contact us immediately as after 4 working days of despatch, the courier may return the goods to our depot. In the event of re-despatching the goods or in the event of redirection further charges may apply. In the event of charges applying, they will be the same as those charged for the initial despatch.
Mystical Encounter retains ownership of all goods shipped within the UK until they have been delivered and signed for or left in a safe place by the courier. Once your goods have been delivered, the risk of damage or loss of the item passes to the recipient.
When an item is shipped outside of the UK the end receiver is liable to any and all customs charges and/or local release charges. In the case of these deliveries ownership of the goods transfers to the end receiver when the goods arrive in the destination country.
Your Right of Cancellation
You have the right to cancel your contract with Mystical Encounter at any time up to 7 days after receipt of your goods, in line with your statutory rights. To cancel your contract you must advise us in writing, either by post, by e-mail or by using the Contact Us page of the website.
Should you wish to cancel your contract after the goods have been despatched to you or your customer, you will be responsible for returning the goods to Mystical Encounter within 30 days, at your own cost, unless the goods are faulty or mis-described.
You will be refunded for the goods within 30 days of notifying Mystical Encounter in writing of the cancellation.
Amendment of orders already placed
You may amend any order placed if it showing as processing in you account any time up until 3pm on the day the order is despatched. To amend an order please email us or use the contact form stating the order number and nature of the amendment (please note some amendments will require us to cancel and refund the order and ask for it to be placed again). Please do not send messages via PayPal relating to orders as we do not receive these messages, we will not be held responsible for failing to make any changes requested in a PayPal message.
If you are eligible for a refund, we will refund you back to the method of payment you used when you originally paid for your order. The refund amount will be the total amount you have paid for the particular order or a fraction of this, depending on the nature of the fault at hand. Please note: it is your responsibility to advise us of any changes to your PayPal email address. Refunds can take up to 10 working days to process.
If you receive goods that are faulty or incomplete on arrival, you must notify us within 72 hours of receipt of the item in writing (by post, by e-mail or by using the Contact Us page on the website).
We do not cover faults caused by accident, neglect, misuse or normal wear and tear. Consumable items, such as non-rechargeable batteries will be replaced if found to be inoperative on delivery, consumable items, (e.g batteries) are not covered for replacement during 'normal' use
For items to the value of £15 sale price before VAT, excluding silver jewellery items, we request photographic evidence of any visible faults instead of a return. We request that any damaged silver jewellery items be returned to us as a 2nd Class large letter, We will check products returned as faulty. If the fault is verified, we will replace the item within 5 working days at no additional cost to you and you will be reimbursed for any reasonable carriage costs incurred by the return. If, for any reason, we are unable to replace the item (for example, due to discontinuation of a product), you will be offered a choice of a substitute alternative product or a refund for the faulty item. If the goods you have returned are found not to be faulty, you will be notified in writing. You will receive a refund or an offer of a replacement for the original goods, however we will ask you to cover the delivery charges, and no return delivery charges will be refunded.
Item(s) Damaged on Arrival
In the unlikely event of you receiving a damaged product, you should notify us in writing (either by e-mail, or by using the Contact Us page on the website) within 48 hours of receipt of the goods.
In the event the damaged goods are to be returned to us by the recipient, please email us for return. Once we have received the goods, we will examine the goods for the damage. If the damage is verified, we will replace the item within 3 working days at no additional cost to you and you will be reimbursed for any reasonable carriage charge incurred by the return.
If the goods you have returned are found not damaged, you will be notified in writing. You will receive a refund or an offer of a replacement for the original goods, however we will ask you to cover the delivery charges, and no return delivery charges will be refunded.
Wrong Item(s) Delivered
If, by mistake we supply you with an incorrect item, you must notify us within 30 days. If your you wish to return the item for replacement or keep the item if you are happy with it, and any refund for a difference in value will be issued, conversly if the item is of higher value than the original item paid for a PayPal request will be sent for the difference.
Item(s) Not Required
If you wish to return an unwanted item, you must notify us in writing (either by post, by e-mail or by using the Contact Us page on the website) within 14 days of receipt of the item. A refund will be credited back to your original method of payment for the item only within 30 days of you notifying Mystical Encounter of the cancellation. Providing we have received the item back.
The item should be returned to us in line with our returns instructions within 28 days of you notifying us. You will be responsible for returning the goods at your own cost, and they should be returned in their original packaging and 'as new'.
This condition does not apply to perishable (those items supplied with a printed Use By date) items, unless previously agreed in writing with Mystical Encounter.
Non-Delivery of Item(s)
We class an order as non-delivery if it has not arrived within 2 weeks. You have 180 days from when you made you payment to notify us of any missing, damaged or faulty items. Orders over this time period will not refunded or replaced. Please contact Mystical Encounter via email. Please provide us with the original order details.
We will then investigate the non-delivery with the relevant delivery service provider used for the order and offer you a replacement order to be sent out or a full refund for the undelivered goods within the required 180 days.
Please note, as stated above, in the event of an item arriving damaged contact must be made to ourselves by email and we will advise whether a return is necessary. We request photographic evidence of all damages wherever possible (excluding silver jewellery), rather than a return.
Items should be returned in their original packaging and 'as new'
Before returning any items, you must inform Mystical Encounter of the reason for the return. Please quote your original order number (where applicable) on all returns and correspondence.
In the event of an item returned to Mystical Encounter not arriving, you will be asked to provide tracking details (where applicable) or a receipt of proof of postage. We advise that customers return items of high value (£15 or more) a return signed for second class.
If an item(s) is returned to Mystical Encounter without any written communication, and not in line with our returns procedure, Mystical Encounter will not compensate for any transport costs involved.
Mystical Encounter will take all reasonable precautions to keep the details of your order and payment secure. Use of your information is used only to process your order. Mystical Encounter will not supply your details to any third party.
All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.
Placing an Order
By placing an order with Mystical Encounter you are confirming you have read and agree to the terms, conditions and delivery times as laid out in writing on this site. The contract of the sale is bound by the terms laid out in this document.
We make every reasonable effort to ensure that the information on this website is accurate and up-to-date. The material here is intended to provide general information and users are advised to seek further legal guidance before acting or relying on the contents. We disclaim all liability for loss and/or damage that may result from the use of information contained on this site.
Mystical Encounter will not be held responsible for any death or personal injuries that occur from the misuse of goods advertised on this website.